In what could have been another controversy surrounding the account integration issues with the new Oculus Quest 2, screenshots were posted on Twitter from an exchange with a customer service agent that seemed to suggest that users would “most likely not be able to continue with having two headsets” if they were using the same Facebook account.
Facebook was quick to clarify their policy; it will be possible to use the same account on multiple devices at the same time. What follows is the full text of the replies from the official Oculus Twitter account.
“In an effort to quickly respond to customer questions, we provided incorrect information about multiple device ownership, so we wanted to clarify a few points:
Using the same Facebook account on two or more Oculus headsets simultaneously will NOT get your account “banned.” Having the same account registered to two or more headsets is not against the Facebook Terms of Service.
As for the customer’s question about enabling their guest to use their secondary device, we plan to introduce the ability for multiple users to log into the same device using their own Facebook account.
The idea is for people to easily share their headset and eligible apps with friends or family while keeping their information separate. We will have more to share on this soon.”
This is a relief, in the initial screenshots the agent suggested that using two headsets with the same login simultaneously could result in a ban.
This is a promising bright spot in a release window for their headset that has been marred by controversy and complaints. We have previously reported on the issues that some new Quest 2 users have had in setting up or reactivating Facebooks accounts, some going as far as calling the new headset a “paperweight” after being banned for seemingly no reason at all.
We have also reportedthat if you delete your Facebook account you will also lose all of your Oculus purchases and information.
This year Facebook, as well as a many other major internet companies, were part of an extensive anti-trust investigation. Facebook was singled out as a particularly offensive actor when it came to forcing users to take part in a separate service from the one they had originally bought in order to access it.